Saner, R., & Yiu, L.,: ISO 10015: A Strategic Instrument in Human Capital Development, 2004.

In "Sound Governance: Policy and Administrative Innovations", 2004. Farazmand A. (ed.). Praeger.

Articles References

Article

This article includes several country reports on the use – or lack of it – made of ISO 10015, Quality management – Guidelines for training. It is not restricted to description alone, since the principal author argues against “ the party line ” which defends generic standards and advocates a sector-specific approach to training quality standards without which, he maintains, the customer may no longer shop at ISO.

Saner, R. "Quality Management in training , generic or sector specific?". (in German, French, Spanish), ISO Management Systems. Vol 2(4), 2002.

“Qualitätsmanagement in der öffentlichen Verwaltung”. Saner, R (co-author and initiator of new Quality Guideline); Beuth Verlag GmbH, Zurich, 2002.

Brehm, K., Saner, R.;"Deutsches Stiefkind ISO 10015". Qualität und Zuverlässigkeit, 47 Jahrgang, Feb, 2002.

Saner, R., Yiu, L., Lévy, P.; "Riforma della pubblica amministrazione e qualita: l’esperienza della Svizzera". Azienda Pubblica, Vol. XII (5), 1999.

Yiu, L.; Cultural Variance of Reflection in Action Learning, August 2006 Attach article.

Saner, R. 2004. Diversity Management: eine kulturantropologische Perspektive. AGOGIK, 4: 25-31.

20090918-icon1Original title in German "Diversity management: eine kulturantropologische Perspektive". Agogik. Bern: April 2004. Author: Saner, R.

  Article

Environmental sustainability has emerged as an imperative issue in Northeast Asia demanding urgent attention at the national and international level. Rapid industrialisation in the region has resulted in large-scale pollution, resource depletion, and loss of bio-diversity.

Saner, R., Yiu, L., Yong J.; “Stakeholder Analysis of Trans-Border Regional Cooperation on Environmental Protection in Northeast Asia”. Social Strategies, Vol. 36, Weiss & Zanegger (editors), Peter Lang AG, Berne 2002
Author: Saner, R., Yiu, L., Yong J.

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